POLICIES

Cancellation/No Show 

Your appointment is very important to me and each appointment time is reserved just for you. I understand that schedule adjustments are sometimes necessary; therefor respectfully request a 24 hour notice for cancellations or schedule changes. You will receive text/email confirmation the day you reserve your appointment and another one 48 hours prior to the scheduled appointment. Please understand these reminders are provided as a courtesy and you are responsible for making any changes needed to avoid late arrivals, missed appointments or a cancellation fee. 

• Less than 24 hour cancellation notice will be charge 50% of the service scheduled.

• NO SHOWS or canceling less than 1 hour before appointment will be charged 100% of the service scheduled.

• Clients that have an unpaid cancellation fee balance will not be permitted to book any future appointments until the balance is paid.

Sick Policy

If you are feeling unwell please reschedule your appointment with a 24 hour notice or as much of a notice you can give. If you arrive to your appointment sick you will be asked to reschedule and be charged a 100% cancellation fee.

Friends And Children

As a courtesy to other clients and staff, I ask that clients do not bring any children under the age of 8 to appointments. Age appropriate children and family may sit in the waiting area quietly with an iPad or a form of entertainment.  Keep in mind there is limited space in the studio and the noise level is quiet therefore it is not recommended to bring family or children. 

Late Arrivals 

All of my appointments allow the appropriate amount of time I need to complete each service. Please note if you arrive late it limits my ability to get your lashes full again. If you arrive late I will work on your lashes to my full ability with the time remaining on your reservation. The service cost will remain the same as the reservation you booked regardless of time remaining. In order to get your lashes back to 100% coverage extra time or a sooner reservation may need to be booked.

Standard Fill Vs Extended Fill

Fills are based on time and you must schedule based on your lash needs. Standard fills are 1 hour and 30 minutes and Extended fills are 2 hours. With the proper care most clients come in for standard fills every 14-21 days depending on lash line and lifestyle. Extended fills are great for clients who have a thick lash line or went between 21-28 days since their previous service. If you have gone more than 28 days since your last service, you will be required to book a full set. Please keep in mind we all have different shed cycles, lash lines and lifestyles and you may need to get a fill more often than other clients in order to keep them looking full and avoid starting over.  

Fill Vs Full Set

Fills are required every 14-21 days and you must have 40-50% of lash extensions remaining. If you have under 40% of lash extensions remaining when you arrive to your fill appointment you will be charged a cancellation fee and asked to book a full set. Please contact your stylist before your appointment if you feel like you need to get a fill sooner to avoid this. Lashing is our art and we don't want an unfinished piece to leave our studio. Thank you for understanding!   

After Hours Fee

An after hours fee of $25 is added to your service cost if your lash artist books an appointment for you that is outside of their regular business hours. You will be informed of the fee before your booking is complete. To avoid an after hours fee we recommend you book 2-3 appointments out at a time to get the time and dates that work best for your schedule. The after hours fee is subject to change depending on the service and if the after hours appointment is on a holiday.